Responsible Party:
Ambition International School (Pty) Ltd
Trading as: Exceptional Results
Registration Number: 2013/096123/07

Information Officer:
Tim Stiff
Email: support@exceptionalresults.co.za
Phone: +27 82 446 8902 (WhatsApp)
Address: 14 Stellentia Road, Firlands, Gordons Bay, Western Cape, South Africa

Parent/Guardian Information:

• Full name and surname
• Email address
• Phone number (optional)
• Password (encrypted)
• Country of residence
• Payment information (processed by Paystack - we don't store card details)

Children's Information:

• First name and surname
• Date of birth
• Current school grade
• Learning progress data (stored by MobyMax)

We collect and process your personal information for the following purposes:

• Service Delivery: To provide access to MobyMax educational platform
• Account Management: To create and manage your family account
• Communication: To send login credentials, progress reports, and support responses
• Payment Processing: To process monthly subscription payments
• Legal Compliance: To comply with South African laws and regulations
• Support Services: To respond to queries and provide assistance
• Improvement: To analyse usage patterns and improve our services

Legal Basis: We process your information based on your consent and for the performance of our contract with you.

Third Parties We Share With:

We implement appropriate technical and organisational measures to protect your personal information:

• Encryption: All passwords are encrypted using industry-standard methods
• Secure Transmission: SSL/TLS encryption for all data transmission
• Access Control: Limited access to personal information on a need-to-know basis
• Regular Updates: Security patches and software updates applied regularly
• Secure Payment: PCI-compliant payment processing through Paystack
• Data Backup: Regular backups to prevent data loss

Data Breach Notification:

In the unlikely event of a data breach that may affect your personal information, we will notify you and the Information Regulator within 72 hours as required by POPIA.

Note: After cancellation, all children's learning data in MobyMax is permanently deleted after 7 days.

You have the following rights regarding your personal information:

1. Right to Access: Request a copy of all personal information we hold about you
2. Right to Correction: Request correction of inaccurate or incomplete information
3. Right to Deletion: Request deletion of your personal information (subject to legal obligations)
4. Right to Object: Object to processing of your information for specific purposes
5. Right to Restrict Processing: Request temporary suspension of processing
6. Right to Data Portability: Receive your data in a structured, machine-readable format
7. Right to Withdraw Consent: Withdraw consent at any time (may affect service delivery)

How to Exercise Your Rights:

To exercise any of these rights, contact us at support@exceptionalresults.co.za with the subject line "POPIA Rights Request". We will respond within 30 days.

We take special care with children's information:

• We only collect children's information with parental consent
• Children cannot create accounts directly - only parents can register them
• We do not market to children
• Children's information is only used for educational purposes
• Parents have full control over their children's data
• We do not share children's information except with MobyMax for service delivery

Parental Rights: Parents can review, update, or delete their children's information at any time through their account or by contacting us.

Cookies We Use:

• Essential Cookies: Required for login and session management
• Security Cookies: Help protect against fraud and unauthorised access
• Preference Cookies: Remember your settings and preferences

Third-Party Cookies: Paystack may set cookies for payment processing. MobyMax sets cookies when you access their platform.

Managing Cookies: You can control cookies through your browser settings. Disabling essential cookies may prevent you from using our services.

Some of your information may be transferred outside South Africa:

• MobyMax: United States (for educational platform access)
• Google: Various locations (for email and data storage)
• Paystack: Nigeria/United States (for payment processing)

We ensure that any international transfer of your information is done in compliance with POPIA requirements, including appropriate safeguards to protect your privacy.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements.

• We will notify you of material changes via email
• The "Last updated" date will be revised
• Continued use after changes constitutes acceptance
• You may request previous versions of this policy

For privacy-related queries or to exercise your rights:

Information Officer: Tim Stiff
Email: support@exceptionalresults.co.za
Phone: +27 82 446 8902 (WhatsApp)
Physical Address:
14 Stellentia Road
Firlands, Gordons Bay
Western Cape, 7140
South Africa